Terms and Conditions

Welcome to MutantCobra! By accessing or purchasing from our store, you agree to comply with these terms and conditions. Please read them carefully.

1. General Information

1.1 These terms and conditions govern all interactions with MutantCobra, including the use of our website and purchase of products.
1.2 The website and products are owned and operated by MutantCobra E-commerce LLP, located at Ward No 5, Sudarshan Nagar, Wardha, 442001, Maharashtra, India.
1.3 We reserve the right to update or modify these terms at any time without prior notice. Changes will be effective upon posting.

2. Products and Pricing

2.1 We strive to ensure that all product descriptions, images, and prices are accurate. However, errors may occur, and we reserve the right to correct them.
2.2 Prices are listed in [Currency] and include/exclude applicable taxes. Additional shipping charges may apply and will be displayed during checkout.
2.3 Products are subject to availability. In case an item is unavailable after purchase, we will notify you and offer a replacement or refund.

3. Orders and Payment

3.1 By placing an order, you confirm that you are authorized to use the selected payment method.
3.2 We accept the following payment methods:
• UPI
• Credit Cards
• Debit Cards
• Cash on Delivery (COD) (additional delivery charges apply)
3.3 COD orders will incur extra delivery charges, which will be displayed at checkout.
3.4 Orders will be processed only after full payment is received or confirmation of COD is provided.
3.5 We reserve the right to cancel any order if fraudulent activity is suspected or payment is incomplete.

4. Shipping and Delivery

4.1 Products will be shipped within 1 to 5 business days after order confirmation.
4.2 Delivery timelines depend on the availability and efficiency of our delivery partner. Estimated delivery times will be provided during checkout.
4.3 In case the product is damaged during shipping, customers must report the damage within 3 days of delivery by contacting us at:
• Email: support@mutantcobra.in
• Phone (also on WhatsApp): 8999285815 (available from 9:00 AM to 5:00 PM)
Please include photographs and order details when reporting the issue.
4.4 We are not responsible for delivery delays caused by third-party carriers or unforeseen circumstances.
4.5 Lost or damaged shipments must be reported within 3 days to initiate a claim.

5. Returns and Exchanges

5.1 Returns are only accepted for products that are damaged during shipping or have manufacturing defects.
5.2 To be eligible for a return:
• The product must be unused, unworn, and unwashed.
• The original tags must be intact and attached.
• The product must be returned in its original packaging.
5.3 Customers must report damaged or defective items within 3 days of delivery by contacting us at:
• Email: support@mutantcobra.in
• Phone (also on WhatsApp): 8999285815 (available from 9:00 AM to 5:00 PM)
Please include photographs and order details when reporting the issue.
5.4 Once the return is approved, we will provide a replacement or refund based on customer preference.
5.5 Refunds will be processed within 5 business days after the returned product is received and inspected.
5.6 Returns for reasons other than damage or defects will not be accepted.

6. Intellectual Property

6.1 All content, designs, images, and trademarks on our website are the property of MutantCobra and are protected by copyright laws.
6.2 Unauthorized use, reproduction, or distribution of any content is prohibited.

7. Limitation of Liability

7.1 We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
7.2 Our liability is limited to the total amount paid for the purchase.

8. Privacy Policy

8.1 Your personal information is collected, used, and stored in accordance with our Privacy Policy.
8.2 By using our website, you consent to the collection and use of your data as outlined in our Privacy Policy.

9. Governing Law

9.1 These terms and conditions are governed by the laws of India.
9.2 Any disputes arising under these terms will be resolved in the courts of Wardha, Maharashtra, India.

10. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:
• Email: support@mutantcobra.in (available 24/7)
• Phone (also on WhatsApp): 8999285815 (active from 9:00 AM to 5:00 PM)
• Address: Ward No 5, Sudarshan Nagar, Wardha, 442001, Maharashtra, India